Refund and Returns Policy

At Sangla Foods Sdn Bhd, we want our customers to be completely satisfied with their purchases.

We recommend you read our Return & Refund Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs. We also recommend you immediately inspect any goods that we deliver to you or that you collect from our stores to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

This Return and Refund policy shall only be applicable for home delivery shopping via Sangla Foods Sdn Bhd only.

Sangla Foods Sdn Bhd shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by sending an e-mail to order_admin@sanglafoods.com within seven (7) days upon receiving the Products.

We will contact the Customer within seven (7) days after receipt of the email to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please send us another email or call our hotline at +603-5569 2318 for enquiries.

Return/Exchange of Products or refund can be arranged under the following reasons:

• If any Product has been delivered in a damaged or defective condition; or
• if the Product is out of date or expired; or
• if the wrong Product which is different from the Order is delivered

Provided always that the Customer shall return or caused to be returned to Sangla Foods Sdn Bhd the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.

If a Product which was ordered and invoiced is not included in the delivery, Sangla Foods Sdn Bhd shall either refund the Customer the value of that Product, or replace the Product.

If any Product which was not included in the Customer’s Order is delivered to the Customer, Sangla Foods Sdn Bhd shall collect the Product from the Customer.

If the Customer has been charged for a Product which has not been delivered, Sangla Foods Sdn Bhd shall refund the Customer the value of the Product as originally charged to the Customer.

If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Sangla Foods Sdn Bhd shall refund to the Customer the difference.

Delivery fees will not be refunded for items returned.

The return of a Product by a Customer does not automatically warrant for a refund. Sangla Foods Sdn Bhd will inspect the returned Products upon receipt of the same. If the conditions in as stated above of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.

All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. Sangla Foods Sdn Bhd shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Distribution Centre at the following address:

Sangla Foods Sdn Bhd, Lot 4, Jalan Peguam U1/25A, Hicom Glenmarie Industrial Park,
40150 Shah Alam, Selangor, Malaysia

The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at the location as stated above. Sangla Foods Sdn Bhd will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

We regret to inform that any cancellations due to a change of mind will not be accepted. If the item delivered is the correct item ordered and is not defective, it will not be considered for a refund. We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.